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How studios are improving their welcome process with ease: Access Monitoring
Oftentimes, the first conversation at the front desk of your studio sets the mood for your member’s next hour of class, and impacts how they would feel about booking the following one. The entry and welcome experience to your studio is the first interaction members have with your studio when they enter, so it’s the most important time to make a good impression.
Each studio has their own entry and check-in process. Whether that’s members checking-in themselves on a tablet to save time, having multiple staff waiting to welcome members, or one person manually checking people in. No matter the method, team members can agree that while checking members in is the time to connect and talk on a personal basis, it also needs to be easy to do and efficient, to avoid stressful moments and rushes when everyone is entering the studio at the same time and the priority becomes getting everyone into class on-time, correctly.
What is Access Monitoring and how does it work?
Enter Access Monitoring. This tool is created for studios to improve their welcome process by validating members and identifying their subscription status by “green-lighting” their members. How this works with bsport’s feature: clients show their easily accessible, unique barcode from the studio’s app to the front desk team. Using a simple QR code reader, the QR code is scanned and the member’s profile information immediately shows on the screen.
The result is easily seen by the front-desk: Valid, Warning, or Not Valid! With these quick indicators, your team can then take the necessary steps to regularise the member before allowing them entry into the class or section of the studio.
How can access monitoring help my studio?
Implementing Access Monitoring into your studio can be a vital addition to your welcome process that you didn’t realise your studio was missing. Read on to see what benefits it can bring.
Automate operations
Admin at the reception can be time-consuming and tedious, especially when your studio has a large list of members across many classes. With Access Monitoring, administrative bottlenecks are eliminated. By accessing relevant member information at a glance, staff can easily identify and flag invalid subscriptions without difficulty.
Improve staff productivity
With a scan, check, and go system, the tool removes the need for time-consuming lookups and verification processes per member. Receptionists complete tasks faster, more effectively, and can spend time on aspects that merit more of their brain power.
Add a human touch
The more information your staff has about its members, the more personalised you can be. Access Monitoring offers the ideal opportunity for front desk staff to talk with members about their subscriptions, whether they are all good to go and may want to buy another class or their account needs some revision due to an outstanding balance. Far better to find out via a friendly conversation than from an email a few days later, which may feel less personalised.
With the extra time saved from daily reception tasks, reception has the chance to spend those extra minutes having genuine conversations and chatting with familiar faces, not scanning the computer!
Minimise processing errors
Meep No more uncertainty whether or not a member is qualified to enter the studio. Automatic access authorization removes the steps needed for member verification. This offers staff a low-stress, highly effective approach to verifying entry and ensuring subscriptions are correctly up to speed. The color-coded system for authorisation levels make it virtually impossible to miss an invalid member, instantly indicating appropriate actions for each member upon arrival.
What is the outcome?
Welcoming in your members is a ritual essential to any studio. What if you added a tool that made that process that much more secure, simple, and time-saving? Access monitoring facilitates the welcome experience for both your staff and members at the same time, creating a streamlined, meaningful process for both parties. With the effortless scan of a barcode, operational hiccups are taken out of the equation and your members are ready to head to their favourite class!
