Marketing & communication

Stay connected

Smart marketing tools built-in, with AI-powered Journeys segments, personalized recommendations and automated workflows so you know who to contact and what to send.

Trusted by 3,000+ studios worldwide

Intelligent tools for real results

Segment in seconds

Only relevant messages get results. Choose from pre-built Journeys segments based on real member behaviour and get personalized incentive recommendations to drive action.

Emails that look great, fast

Use ready-made email templates or create your own with our easy AI builder. No design or copywriting experience needed.

Reach out on the right channel

Send emails, SMS, and push notifications from one place. Choose the best channel for each message and set up automated workflows in one place.

Make it personal

Use built-in personalization to send messages that feel relevant to each member, with AI recommendations based on their real activity.

Clear insights for faster decisions

See what drives retention and revenue, from trial conversion to pass performance, so you can create offers and communications that really land.

Built-in member messaging

Send emails, SMS, and app notifications from one place to nurture your community and make sure they keep coming back.

Stay consistent as you scale

Share brand-approved templates across all locations, while still giving franchisees the freedom to run their own campaigns.

Make referrals easy

Let members invite friends with a simple referral link. You set the reward and bsport handles the rest.

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"Marketing at bsport is greatly improved compared to other providers"
Amy, Director at Everybody Pilates

Key things to know

What essential membership management features should my boutique studio look for?
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The right management system handles the background work so you can focus on your members. For boutique studios, this means finding tools that support flexible pass creation, automated membership renewals, simple class scheduling, and easy spot selection.

Can I offer flat-rate monthly memberships, or do I have to use a credit system?
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You have complete control over how you sell. We know some members prefer a straightforward flat-rate monthly fee, while others like a credit-based system for drop-ins or specific class packs. bsport allows you to set up and offer both at the same time, making your pricing easy for your community to understand.

Will I lose my existing members if I switch my studio to bsport?
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We understand that changing software is a stressful time, and protecting your current community is your top priority. bsport is built to make the transition smooth for your members. Our team securely migrates your active memberships and data, ensuring your members simply log into a better booking experience without missing a beat.

How does bsport help retain new members and keep them from churning?
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Retention directly ties back to the member experience. If your background operations are glitchy, your members will notice. bsport provides a clear, branded booking journey that makes attending classes easy. You can also use our automated marketing tools to set up welcome journeys and check-ins based on actual member behavior.

Can I use the software to gather feedback from my studio community?
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Yes. Understanding your community's needs is important for sustainable growth. Using bsport’s automated marketing features, you can easily set up targeted emails or SMS messages that trigger after a member completes a specific class or reaches a milestone.

Can I customize memberships for different locations in my franchise?
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Yes. For multi-location franchises, growth only works when the brand experience stays consistent. bsport’s platform allows you to create a shared subscription that members can buy in a studio and use in other.