Customer support

All the Support You Need to Succeed!

At bsport, we do everything in our power to assist our partners being fully autonomous and provide them with the best customer support.

Trusted by 3,500+ studios worldwide

It all happens here

Reactive customer care team

Our Reactive Customer Care Team is dedicated to providing swift and effective support, ensuring that your basic concerns are addressed promptly and with the utmost attention to detail.

Dedicated Account Manager

Benefit from a dedicated Account Manager who will guide you while you learn how to use the platform, adapt to changes, and grow.

Multi-language support

Get support in your own language, with fast responses and a team that understands your studio.

Individual onboarding & videos

Our comprehensive onboarding process with your Account Manager ensures you're fully prepared to use the platform and addresses all your questions. Additionally, you have access to a video library and an article base showcasing the main features of the platform.

Hands-on, reliable data migration

A dedicated team will manage your migration, ensuring that all your data is successfully transferred when moving to a new platform.

Hear from our customers

“We were really looked after… it was reassuring to know we were moving to a platform that had our backs.”
Keeley, Co-founder of The Oak House
90%
of members have subscriptions
60%
increase in revenue

Key things to know

What does getting started look like?
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You work with a dedicated Account Manager from day one. They guide you through setup and answer questions before you go live. A video library and help articles are there for anything you need after that.

What if I need help after I go live?
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The customer care team handles day-to-day questions and issues. Support is available in your language. Your Account Manager stays involved as your studio grows.

What happens to my existing data when I switch to bsport?
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A dedicated migration team handles the transfer. They manage the full process, so your data moves over without you having to rebuild anything from scratch.