Your business is our business
Get quick answers 24/7, with experts ready to jump in when you need hands-on help.
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How support works
Help center
Common questions and platform guides live in our help center. A video library covers all our main features and how to use them. You can access these at any time.
Online chat, 24/7
Our chat is open around the clock. When our team is offline or handling high volume, AI support steps in. We’ve carefully trained our chatbot to handle some of the most common questions. Right now it handles 40% of support requests and resolves 80% of them. When a request needs a real person, it goes straight to our Customer Care team.
Expert support from local humans
Our team of trained experts work in your language and time zone, and resolve most issues within a day. Whether it's a billing question, a setup issue or something specific to your studio, you can count on us to get you sorted.
Your own account manager
Every bsport studio has a dedicated account manager. It means you’ll always reach the same person, who truly gets to know your business. Your AM will guide you through onboarding, answer any questions that need more context, manage your subscriptions and provide strategic guidance as your business grows.
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Hands-on data migration
Our migration team handles the full transfer (members, passes, subscriptions and payment data), so you're not starting on bsport from scratch. Your account manager coordinates the process and a migration specialist handles the technical work. You review your data in a staging account before anything goes live, and we always do pre- and post-migration checks to make sure everything works smoothly.
By the numbers
Key things to know
You’ll work with a dedicated account manager from day one. The’lly guide you through setup and answer questions before you go live. A video library and help articles will help you get off to a flying start, but we’re here if you need hands-on help or advice, too.
Our AI is carefully trained to solve common, basic questions. Currently, AI handles 40% of support requests and resolves 80% of them without escalating. When a question is too complex, it goes straight to our Customer Care team, with resolution within 24 hours on average. Your dedicated account manager is also available for anything specific to your account or business.
Yes. An experienced team handles the full transfer. Your account manager coordinates everything while a migration specialist handles the technical work. They'll guide you through the full process from planning, hands-on data migration to staging review and post-migration checks to ensure everything works as expected.
The data migration is also a good time to audit which data you bring across. Transferring years of inactive members and stale contacts adds ‘noise’ rather than useful insights to your reporting, so it’s a good time to take stock. Your account manager will help you audit what you have and propose the best way to migrate your data.
